Frequently asked questions about sourcing with ZWOD.
How fast does a quote arrive, what happens with discontinued parts, who handles customs and export? Here are the answers buyers from industry, distribution and engineering ask us most often.
How fast do I receive a quote?
Standard requests with manufacturer, part number and quantity are answered Mon–Fri 9:00–18:00 CET, usually within two hours. Requests for discontinued parts usually take up to two business days because we check several sources.
Are you an authorised distributor of the manufacturers named?
ZWOD is an independent trader and, unless stated otherwise, not an authorised distributor. Manufacturer names and trademarks belong to their respective owners. We source through several supply sources per manufacturer and state source, condition and lead time in the quote.
Do you source discontinued parts?
Yes. We check remaining stock at distributors and warehouses in several countries, the successor type named by the manufacturer and technically equivalent alternatives, always marked as alternatives. Technical approval of a replacement stays with your engineer.
How do I submit a bill of material?
As Excel, CSV or PDF via the request form, up to 20 MB. Part number and quantity per line are enough for a first pass. You get the list back with price, lead time and alternative per item.
Do you ship abroad and handle customs?
Yes, to more than 40 countries. Export declaration, proofs of origin and consolidation of several manufacturers into one shipment are handled in Berlin. Incoterms by agreement.
What does ZWOD not do?
We do not sell to consumers and do not give technical approval for replacement types. Whether a successor works in your plant is your engineer's decision; we supply the datasheet and the differences.
Who handles my request?
One contact from request to delivery. By phone Mon–Fri 9:00–18:00 CET on +49 30 82071039, by email at post@zwodltd.de.
Question not covered? +49 30 82071039, Mon–Fri 9:00–18:00 CET, or post@zwodltd.de.